1. Why haven't I received any order confirmation after placing my order?
   After a successful order, the system automatically sends an order confirmation email.
   Due to high email volume, it may be classified as spam. Please check your spam folder first.
   If you still haven’t received any email, please contact our customer service via WhatsApp: +8619842723257.

2. Why can’t I track the tracking number provided in the email?
   After we ship your order, the tracking number and tracking website are sent automatically. However, it may take 1–3 days for the logistics system to update.
   It’s normal that the tracking information is not available during this period. Please wait patiently.
   If you have any concerns, feel free to contact our online.

3. Why hasn’t my tracking information updated for 3–4 days?
   It’s common for cross-border logistics to experience occasional delays. Possible reasons include:

• The package is in transit internationally (by air or truck), and tracking may not update in real time during this stage.

• The package is undergoing customs clearance, which usually takes 2–5 days.

• Local distribution centers may be overloaded (common during peak seasons in countries like the Netherlands, Germany, and Poland).

• The logistics provider updates tracking information only when the package reaches the next checkpoint.
  Rest assured, your package is still on its way.

4. When can I expect to receive my order?
   The standard delivery time is 6–15 business days.
   Please note that factors such as flight schedules, customs clearance, and local delivery may cause variations. We appreciate your understanding.

5. Where is my order shipped from?
   All orders are shipped directly from China by default.
   For bulk wholesale orders, we may arrange shipment from a European warehouse, depending on stock availability.

6. Why was the amount charged higher than my order total?
   This may occur due to the following reasons related to cross-border credit card payments:

• Exchange rate differences applied by your bank

• Cross-border transaction fees (some card issuers charge these fees)
  Please note that these charges are imposed directly by your bank and are not related to our store.

7. Why did my credit card payment fail?
   Cross-border credit card payments have a relatively low success rate, which is not necessarily due to issues with your card or our store.
   If multiple attempts fail, we can recommend a local payment method with a higher success rate. Please contact customer service for assistance.

8. Why can’t I track the tracking number provided by the store?
   Cross-border shipments typically involve a two-stage logistics process. The tracking number may not be traceable for the following reasons:

• First stage (International): China → Your country

  • The tracking system may not be updated immediately after shipping.

  • The package may still be in international transit.
    → This may result in temporary unavailability of tracking.

• Second stage (Local delivery): After the package arrives in your country, a local tracking number is assigned.

  • The local courier uses this new number for final delivery.

  • Therefore, the original international tracking number may no longer be valid.

Don’t worry—this is a standard process for cross-border shipments. We will notify you as soon as the tracking information is synchronized.

9. Why hasn’t my order been shipped yet?
   We offer a wide variety of brands and flavors, and while around 70% of them are usually in stock, we cannot guarantee immediate availability for all items.
   If any flavor you selected is temporarily out of stock, we will notify you promptly and offer alternatives or other solutions.